This Privacy Notice & Data Policy (this "Policy") explains how Samepage, Inc. ("Samepage," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit samepage.ai or use the Samepage product, including our web application, integrations, and APIs (together, the "Services").
If you have questions about this Policy or our practices, contact us at data@samepage.ai.
1. Scope and Our Role
This Policy applies to personal information we collect about website visitors, people who sign up for the Services, and users of the Services.
When a business customer uses Samepage, the content its users submit or connect (such as messages, documents, tickets, and meeting notes from integrated tools) is "Customer Data." We process Customer Data on behalf of that customer, as described in our Terms of Service and any data processing addendum with the customer. If your organization uses Samepage, its own privacy policy governs how it uses Customer Data, and you should direct requests about that data to your organization.
2. Information We Collect
Information you provide to us.
Account information: name, email address, company, job title, and password or sign-in credentials.
Billing information: billing name and address and payment details. Payments are processed by Stripe; we do not store full payment card numbers. See Stripe's privacy policy at stripe.com/privacy.
Communications: information you send us when you contact support, request a demo, respond to surveys, or otherwise communicate with us.
Information from connected services. When you connect a third-party service to Samepage (for example, Google Workspace, Slack, Notion, Linear, or GitHub), we access and store the information you authorize, such as messages, documents, calendar events, tickets, and related metadata, to provide the Services. When you sign in with a third-party account such as Google, we receive basic profile information such as your name, email address, and profile image.
Information collected automatically. When you visit our website or use the Services, we collect:
Log and usage data: IP address, browser type, pages and features used, actions taken, dates and times of access, and error reports.
Device data: device type, operating system, and general location derived from your IP address.
Cookies and similar technologies: see Section 6.
Session replay: recordings of how you interact with the Services (such as clicks, scrolling, and page navigation), used to diagnose issues and improve usability. We configure these tools to mask sensitive fields such as passwords and payment details.
3. How We Use Information
We use personal information to:
Provide, operate, maintain, and secure the Services, including generating AI-powered summaries, answers, and drafts.
Create and manage accounts and authenticate users.
Process payments and manage subscriptions.
Provide customer support and respond to inquiries.
Send transactional messages, such as account, billing, security, and product notifications.
Send product updates and marketing communications, where permitted. You can opt out of marketing emails at any time using the unsubscribe link.
Understand how the Services are used and improve them, using aggregated or de-identified usage data where possible.
Detect, prevent, and investigate fraud, abuse, and security incidents.
Comply with legal obligations and enforce our agreements.
Where the law of your country requires a legal basis for processing, we rely on performance of our contract with you, our legitimate interests in operating and improving the Services, your consent, or compliance with legal obligations, as applicable.
4. Artificial Intelligence
Samepage uses large language models and other AI technologies, provided by third-party AI model providers, to generate output from your data. Information is sent to these providers only as needed to provide the Services, under agreements that restrict their use of it.
Your data is not used to develop, improve, or train generalized AI or machine learning models. Data obtained through Google Workspace APIs is not used to develop, improve, or train generalized AI or machine learning models.
AI-generated output may be inaccurate or incomplete. You are responsible for reviewing output before relying on it.
5. How We Share Information
We do not sell your personal information for money. We share personal information only as follows:
Service providers (subprocessors): vendors that help us operate the Services, such as cloud hosting, AI model, payment processing, analytics, and customer support providers. They are bound by confidentiality and data protection obligations and may only use personal information to provide services to us. A current list of our subprocessors is available on request by emailing data@samepage.ai.
Within your organization: if you use Samepage through a Teams workspace, information you share in the workspace is visible to other members according to its settings.
Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Samepage, our users, or others.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
With your consent: when you direct us to share information.
Advertising and analytics partners: our marketing website uses analytics and advertising tools from third parties, such as Google (Google Analytics, through Google Tag Manager) and LinkedIn (LinkedIn Insight Tag), and may use similar tools from other advertising platforms. These partners use cookies and similar technologies to collect information about your visits to our website (such as pages viewed, referring links, device information, and IP address) to help us understand website traffic, measure our advertising, and show you relevant ads on their platforms. This does not include Customer Data or information from inside the Samepage product. See Sections 6 and 10 for your choices.
6. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Services, and understand how our website and product are used. On our marketing website, we also use analytics and advertising cookies and pixels from third-party partners (such as Google Analytics and the LinkedIn Insight Tag) to understand website traffic and measure and improve our advertising. You can manage analytics and advertising cookies through the Cookie Settings link in our website footer, and most browsers let you block or delete cookies. Blocking essential cookies may prevent parts of the Services from working.
We do not currently respond to "Do Not Track" browser signals, because there is no common standard for them.
7. Data Retention and Deletion
We keep personal information for as long as your account is active or as needed to provide the Services, and afterward only as long as needed for legitimate business purposes or as required by law (for example, tax and accounting records). We do not keep personal information for longer than four (4) years after it is no longer needed, unless the law requires it.
You can delete content or disconnect integrations at any time in the Services. You can also request that your account and data be permanently deleted by emailing data@samepage.ai. We complete verified deletion requests within five (5) business days, including content imported from connected integrations. We may retain limited information where required by law, such as payment and transaction records. Data in backups is deleted in the ordinary course and remains protected until then.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and employee confidentiality obligations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.
9. Your Rights and Choices
Depending on where you live, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate personal information.
Delete your personal information.
Receive a copy of your personal information in a portable format.
Object to or restrict certain processing, or withdraw consent where we rely on it.
Opt out of marketing communications.
To exercise these rights, email data@samepage.ai. We will verify your identity before responding and will not discriminate against you for exercising your rights. If your information is Customer Data controlled by your organization, we may refer your request to that organization.
If you are in the European Economic Area, the United Kingdom, or Switzerland, you also have the right to lodge a complaint with your local data protection authority, and you may contact our EU or UK representative as described in Section 15.
10. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the rights described in Section 9, including the right to know, delete, and correct your personal information, and the right not to be discriminated against for exercising them.
In the past twelve (12) months, we have collected the following categories of personal information, from you, your devices, and services you connect, for the business purposes described in Section 3:
Category | Examples |
|---|---|
Identifiers | Name, email address, IP address, account ID |
Commercial information | Subscription plan and billing history |
Internet or network activity | Usage data, pages viewed, feature interactions |
Professional information | Company and job title |
Content you provide or connect | Messages, documents, and other content from connected integrations |
Approximate location | General location derived from IP address |
We do not sell personal information for money. However, the advertising cookies and pixels on our marketing website may be considered "sharing" personal information (identifiers and internet activity) with advertising partners for cross-context behavioral advertising under California law. You can opt out of this sharing by turning off advertising cookies in Cookie Settings in our website footer, or by enabling a Global Privacy Control (GPC) signal in your browser, which we honor. We do not knowingly sell or share the personal information of anyone under 16.
11. International Data Transfers
Samepage is based in the United States, and we store and process information in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we use appropriate safeguards for these transfers.
12. Children's Privacy
The Services are intended for business use by people 18 and older. We do not knowingly collect personal information from children under 18. If we learn that we have, we will delete it. Contact us at data@samepage.ai if you believe a child has provided us with personal information.
13. Google API Services User Data Policy
Samepage's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
14. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new "Last updated" date, and if the changes are material, we will notify you by email or in the Services before they take effect.
15. EU and UK Representative
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:
European Union (EU)
United Kingdom (UK)
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following website: https://app.prighter.com/portal/samepage
16. Contact Us
For privacy questions or requests: data@samepage.ai
For general questions: info@samepage.ai
Samepage, Inc.
1633 Vinehill Cir, Fremont, CA 94539